Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management workflows and user tasks
- Delete a configuration item (CI) type
- Modify a configuration item (CI) type
- Create a new configuration item (CI) type
- Update Configuration Management policies
- Evaluate the need for a Configuration Management System (CMS) data model update
- Create a new configuration item (CI)
- Create a new model
- Validate a configuration creation change task
- View the audit history of a configuration item
- Plan CI relationship changes from a change record
- Modify a configuration item
- View component reliability
- View component availability
- View the availability plan of a business service
- Create a new configuration report
- Review a modification to a configuration item
- Conduct a configuration audit
- Check related configurations
- Delete a master data record
- Update a master data record
- Add a master data record
- Validate data sets
- Master data records
- View scheduled maintenance for a configuration item
- Service life cycle management
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
Applies to User Roles:
Configuration Administrator
Modify a configuration item
You may be assigned a change task by the Change Coordinator that requests you to modify a configuration item (CI). Follow the procedure below to ensure that changes to configurations are properly controlled and records of any modifications are maintained.
To modify a CI, follow these steps:
- Find the task that requests the modification of an existing CI in your To Do Queue, and then double-click the record to open it. If you do not see the task in your To Do Queue, click the Change Tasks queue to view the task.
- Review the task to determine whether the information required to modify the CI is complete and accurate.
- In the Affected CI list, click the CI that you have been requested to modify and then click Find to display the CI details.
- Review the current information about the CI to make sure that the starting point for the modifications is as expected.
- Verify that the proposed modifications are correct, applicable, and in accordance with Configuration Management policies. If the modification is not applicable, reject the change task.
- Modify the necessary fields in the configuration record.
- Click Save & Exit.
- Notify the Change Coordinator that the CI modification is complete and that the task can be closed.
