Use > Configuration Management > Configuration Management workflows and user tasks > View the availability plan of a business service

View the availability plan of a business service

Applies to User Roles:

Configuration Administrator

The availability requirements for any service are documented in the Service Level Agreement and agreed by the IT Service provider and the customer. An Availability Plan is a document which outlines the calculated forecast needs for a service to be able to meet those needs for the next business year. Its primary purpose is to define and document a plan to fulfill the forecasted requirements.

To view the availability plan of a business service, follow these steps:

  1. Click Configuration Management > Reports > Availability Plans.

    A list of services which contain availability plans is displayed.

  2. In the record list toolbar, specify CI Name and Status to narrow down the results, if needed.

    Tip If you do not have the exact CI name, click the Fill Field CI Name icon to search for the CI name by specifying search criteria such as location, building and part number.

  3. Select a service from the list to open the service record.
  4. Open the Related Documents section.
  5. Click the availability plan document link to view the document.

Tip To attach an availability plan to a service record, create a knowledge document of the Reference document type and Availability Plan subtype, and associate the availability plan document with the business service by using the Associated Service field. Once the availability plan document is published externally or internally, the document is then automatically linked to the service record under the Related Documents section.

Related topics

Availability Plan

Create a knowledge document