Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management workflows and user tasks
- Delete a configuration item (CI) type
- Modify a configuration item (CI) type
- Create a new configuration item (CI) type
- Update Configuration Management policies
- Evaluate the need for a Configuration Management System (CMS) data model update
- Create a new configuration item (CI)
- Create a new model
- Validate a configuration creation change task
- View the audit history of a configuration item
- Plan CI relationship changes from a change record
- Modify a configuration item
- View component reliability
- View component availability
- View the availability plan of a business service
- Create a new configuration report
- Review a modification to a configuration item
- Conduct a configuration audit
- Check related configurations
- Delete a master data record
- Update a master data record
- Add a master data record
- Validate data sets
- Master data records
- View scheduled maintenance for a configuration item
- Service life cycle management
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
Validate a configuration creation change task
Applies to User Roles:
Configuration Administrator
A Service Manager configuration is a group of configuration items (CIs) that work together to deliver an IT service or a recognizable part of an IT service. A configuration can also refer to the parameter settings for one or more CIs. When a change task that requests configuration creation is assigned to you or your group, you must first verify that the information required to create the new configuration is complete and correct before you perform the task. You must also verify that the CI types and models exist in Service Manager before you can create new CIs.
Your Service Manager system may be configured to automatically create a change record whenever the actual state of a CI does not match the values in the Service Manager CI record. If this integration is active, you will see an Actual State section in the Service Manager CI record.
To validate a configuration creation change task, follow these steps:
- From your To Do Queue, click Change Task in the Queue list and then click All Open Tasks in the View list.
- Find the task that requests configuration creation, and double-click the record to open it. Use search or advanced search to find one or more records.
- Review the task to verify that all information needed to create the configuration is complete and correct:
- If the task information is incomplete or incorrect, reject the task.
- If the task information is complete and correct, determine the CI types needed to create the configuration and search to
verify that they are available in Service Manager. To do this, follow these steps:
- Click Configuration Management > Resources > CI Types.
Use search or advanced search to find one or more records.
- Find any existing CI types that are suitable as templates for the new CIs.
- Verify whether CI types that match the CI creation task exist:
- If there are no existing CI types that match the CI creation task, reject the task.
- If there are existing CI types that can be used as templates, verify that the models from the manufacturer or supplier exist in Service Manager. To do this, follow these steps:
- Click Request Management > Maintenance > Supporting Files > Models.
Use search or advanced search to find one or more records.
- Find the models from the manufacturer or supplier.
- Verify that the models exist in Service Manager:
- If there are no existing models, create a new model. For details, see Create a new model.
- If there are existing models, create the new CIs that make up the configuration. For details, see Create a new configuration item (CI).
Related topics
Micro Focus CMS
Discovery Event Manager
Example: Search for a record
Reject a change task
Create a new model
Create a new configuration item (CI)
