Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Typical Push Errors and Solutions
- Query not Configured in smSyncConfFile.xml
- Nonexistnt XSLT File Name Defined for a Query in smSyncConfFile.xml
- Request Name not Found for a Query in smSyncConfFile.xml
- Wrong Service Manager WS Request Name Defined in smSyncConfFile.xml
- XSLT File not Well Formed
- Wrong UCMDB Attribute Name in XSLT File
- Wrong Service Manager Field Name in XSLT File
- Empty Value for No Nulls Key in Service Manager
- CI Display Name Truncated
- Global ID and Customer ID Missing in XSLT
Global ID and Customer ID Missing in XSLT
Sample configuration
You create an XSL transformation file for push without the following element:
<!--import:cmdb_root_attributes.xslt-->
The cmdb_root_attributes.xslt file contains Global ID and Customer ID, which are required for data push:
<UCMDBId><xsl:value-of select="@id"/></UCMDBId>
<CustomerId><xsl:value-of select="@customer_id"/></CustomerId>
Error message
No error message occurs, however when you update or delete a CI record in UCMDB, the update or deletion will not be pushed to Service Manager.
Solution
In the XSL transformation file, include the missing element:
<!--import:cmdb_root_attributes.xslt-->
