Wrong UCMDB Attribute Name in XSLT File

Sample configuration

The Universal CMCB attribute name is provider, however you have configured a wrong attribute named provider_wrong.

Error message

You will NOT get any error messages either in the log file or in the Universal CMDB studio, however the Universal CMDB attribute value will not be pushed to Service Manager.

Solution

If you find a UCMDB attribute value that cannot be pushed to Service Manager, double-check the UCDMB attribute name and Service Manager field name of the mapping in the XSLT file.

For instructions on how to configure an attribute mapping, see How to Map the CI Attribute to a Web Service Field.