How to Add UCMDB Customer ID values to Existing Companies

You can use the following steps to add a UCMDB Customer ID value to your existing Service Manager company records.

  1. Log in to Service Manager as a system administrator.
  2. Navigate to System Administration > Base System Configuration > Companies.
  3. Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
  4. Click Search.
  5. Type a numeric value in the UCMDB Customer ID field for this company.
  6. Click Save.
  7. Service Manager prompts to confirm that you want to synchronize the record with UCMDB. Click Yes if you want to synchronize the company now, or click No if you want synchronize the company later.
  8. Click Next to go to the next company in the record list.
  9. Repeat step 5 through step 8 for each company in the record list.