How to Add Tenant-Specific DEM Rules

You can use the condition field to create DEM rules that are specific to a particular tenant in a multi-tenancy UCMDB-SM integration. For example, one tenant may want to add CIs directly to Service Manager while another tenant may want to open changes for each CI. The following sample DEM rules illustrate how to accomplish this.

Tenant-specific DEM rules
DEM rule Id Action on new CI Condition
ucmdbNode_advantage Add CI
company in $L.file="advantage"
ucmdbNode_hp Create change
company in $L.file="HP"

Tip It is a best practice to create a separate DEM rule for each tenant.