How to Reactivate an Inactive Company

You can reactivate any inactive companies on your Service Manager system to include them in the multi-tenancy integration. You must also synchronize the company with UCMDB for UCMDB to process any CI updates for this company.

To reactivate an inactive company:

  1. Log in to Service Manager as a system administrator.
  2. Navigate to System Administration > Base System Configuration > Companies.
  3. Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
  4. Click Search.
  5. Select a company record to reactivate.
  6. Select Yes from Show Company in Multi-Company Lists.
  7. Click Save. Service Manager prompts you to reactivate the company with UCMDB.
  8. Click Yes. Service Manager creates a schedule record to reactivate the company.