Task 10: Run a Full Push to Resynchronize CI Names

Due to the logical name solution that was introduced in Service Manager 9.41, once you have upgraded to Service Manager 9.41 or later, you must run a full data push to resynchronize CI names to the CI display name field in Service Manager. When performing this step, you need to use the new integration point that you reconfigured.

To resynchronize CIs, follow these steps:

  1. Run a Full Push in UCMDB.
  2. Check the CI data in Service Manager.
    1. Perform a search to find the CIs.
    2. Verify that the Display Name field values of the CIs have been updated correctly.

      Note The display names of Retired CIs are not updated, because they are already removed from UCMDB.