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- Using the ServiceManagerEnhancedAdapter9.41 Adapter
- How to Upgrade Your Integration
- Task 1. Close All SM Unplanned Changes and Incidents Created for CI Modifications
- Task 2. Upgrade Service Manager
- (Optional) Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Enable the Restful API for Custom CI Types in Service Manager
- Task 6. Upgrade UCMDB
- Task 7. Upgrade the Configurations for Custom CI Types in UCMDB
- Task 8. Upgrade Field Mapping
- Task 9. Reconfigure an Integration Point
- Task 10. Run a Full Push to Resynchronize CI Names
- Task 11. Restore the DEM Rules in Service Manager
- Integration Setup
- Multi-Tenancy (Multi-Company) Setup
- Standards and Best Practices
- Tailoring the Integration
- How to Upgrade Your Integration
How to Upgrade Your Integration
The logical name solution contains significant CI related code changes. For example, prior to version 9.41, Service Manager used the logical.name field in the device table to store CI names. The logical.name field must be unique in the Service Manager system, but UCMDB allows duplicate CI names. As a result, CIs may have to be renamed when they are pushed from UCMDB to Service Manager. Starting with version 9.41, Service Manager stores CI names in the display.name field in the device table, and stores unique CI identification numbers in the logical.name field. The display.name field allows duplicate values if they are pushed from UCMDB, and requires unique values for CIs that are created from Service Manager (unless they are not of the same CI type).
Before you proceed to the upgrade steps described in this
Perform the following tasks to upgrade your integration to use the ServiceManagerEnhancedAdapter9.41 adapter.
Task 1. Close All SM Unplanned Changes and Incidents Created for CI Modifications
Task 2. Upgrade Service Manager
(Optional) Task 3. Copy Data to the joinnode Table
Task 4. Update the DEM Rules in Service Manager
Task 5. Enable the Restful API for Custom CI Types in Service Manager
Task 7. Upgrade the Configurations for Custom CI Types in UCMDB
Task 9. Reconfigure an Integration Point
Task 10. Run a Full Push to Resynchronize CI Names