Chart > Line

Here are the line setting preferences and example for your reference.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Tab	Fields	Description
Chart Properties	Type of chart	Shows the current chart type. You can change it by selecting the chart type from the drop-down list.
Chart by	Shows the query type for the report. The default value is Aggregate query.
Trend field	Shows the trend field for the report. It should be a date time type of field.
Group by field	Shows the field that the records are grouped by in the report. For example, one report might show the number of Incidents by customer; another report might show the number of Incidents by priority. You can select multiple level fields by clicking the Multi Level Field icon.
Metrics	Shows the data aggregation method. Line supports five aggregation types: sum, count, average, max, and min. Note When you select the count aggregation type, the aggregation value field is invisible. When you select the sum, average, max, or min aggregation types, you can select the aggregation value from the drop-down list.
Query	Shows the query content for the current report. You can click the Query Builder to define the query to display desired information. You can also write a new query directly. For more information about how to edit a query, see Build the query strings and other related topics.
Advanced settings	Decimal Places	Specifies the number of decimal places at which the report calculates the record percentage. Service Manager provides up to five decimal places.
Show Records	Specifies the permitted maximum number of records displayed in a report.
Drill Down Process	Specifies whether clicking a record in the report will drill down to the record stored in the ToDo table or to the record details page. When this option is left empty (default): drill down to the record stored in the ToDo table When this option is set to To-Do Drill Down: drill down to the record details page.
Colored Ranges	Specifies any colored ranges that are displayed on the report. For more information about setting colored ranges, see Add colored ranges to a report.

Tab

Fields

Description

Chart Properties

Type of chart

Shows the current chart type. You can change it by selecting the chart type from the drop-down list.

Chart by

Shows the query type for the report. The default value is Aggregate query.

Trend field

Shows the trend field for the report. It should be a date time type of field.

Group by field

Shows the field that the records are grouped by in the report. For example, one report might show the number of Incidents by customer; another report might show the number of Incidents by priority. You can select multiple level fields by clicking the Multi Level Field icon.

Metrics

Shows the data aggregation method. Line supports five aggregation types: sum, count, average, max, and min.

Note When you select the count aggregation type, the aggregation value field is invisible. When you select the sum, average, max, or min aggregation types, you can select the aggregation value from the drop-down list.

Query

Shows the query content for the current report. You can click the Query Builder to define the query to display desired information. You can also write a new query directly. For more information about how to edit a query, see Build the query strings and other related topics.

Advanced settings

Decimal Places

Specifies the number of decimal places at which the report calculates the record percentage. Service Manager provides up to five decimal places.

Show Records

Specifies the permitted maximum number of records displayed in a report.

Drill Down Process

Specifies whether clicking a record in the report will drill down to the record stored in the ToDo table or to the record details page.

When this option is left empty (default): drill down to the record stored in the ToDo table
When this option is set to To-Do Drill Down: drill down to the record details page.

Colored Ranges

Specifies any colored ranges that are displayed on the report. For more information about setting colored ranges, see Add colored ranges to a report.