Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Scheduled maintenance > Create a Scheduled Maintenance task

Create a Scheduled Maintenance task

Applies to User Roles:

System Administrator

To create a Scheduled Maintenance task:

Click System Administration > Base System Configuration > Scheduled Maintenance > Scheduled Maintenance Tasks.
Service Manager displays a blank Scheduled Maintenance Tasks form.
Type a name for the task in the Name field. The name you select can offer some insight into what the task does and you may use any naming convention, as long as each task name is unique.
Select Active? to activate the task. Every task must be active or inactive. Inactive tasks are in the system, but do not create any work orders or take any other action.
Select Demand Based? when the task relies on changes in the Configuration Management application. For example, you can schedule a task to run whenever the available drive space on the file server drops below 10 Gigabytes (GB), or every time the printer prints 8,000 pages. If the task is not demand based, do not check this box.
Click the Description tab. Type a description for the task in the text box. A description is optional, but it can be useful to document the task.
Click the Schedule tab to create a schedule for the task.
Click the Effect tab to create one or more Incident records, change requests, or Request Management quotes.
Click the Details tab to add expressions to the task.
Click the History tab to view the history of the task.
Click Add.

If this is a scheduled task, Scheduled Maintenance calculates the next time this task should run and displays it in the Next Scheduled at field. The task runs according to this schedule; you may want to run the task immediately to verify that it works properly. If this is a demand based task, it runs as soon as an update causes it to meet the trigger criteria.

You can also create a Scheduled Maintenance task from: