Administer > Scheduled maintenance > Define the effect and details of a Scheduled Maintenance task

Define the effect and details of a Scheduled Maintenance task

Applies to User Roles:

System Administrator

To define the effect and details of a Scheduled Maintenance task:

  1. Click System Administration > Base System Configuration > Scheduled Maintenance > Scheduled Maintenance Tasks.
  2. Specify the required information on the Description and Schedule tabs
  3. Click the Effect tab.
  4. Specify the type of task you would like to create by selecting one of the following choices.
    • Create One Incident Ticket
    • Create One Change Request
    • Create One Request Management Quote
    • Create one Incident Ticket for each Device of Class X at location Y
    • Create one Change Request for each Device of Class X at location Y
    • Create one Request Management Quote for each Device of Class X at location Y
    • Create Nothing: Only Execute Expressions and Format Control

    You can limit the creation of multiple tasks to only those assets at a particular location by filling in the Location field. If you do not specify a location, the task creates an Incident record, change request, or Request Management quote for every Configuration Item (CI) of the appropriate type in your Configuration Management database, regardless of its location.
  5. Specify a title. This is the title on the Incident record, change request, or Request Management quote.
  6. Type descriptive text. This is the description on the Incident record, change request, or Request Management quote that Scheduled Maintenance creates.
  7. Click the Details tab.
  8. Specify the task details depending on whether you are creating an Incident record, change request, or Request Management quote.

Related topics

Scheduled Maintenance

Related topics

Access Scheduled Maintenance
Check the execution details of a task
Check the execution history of a task
Create a change request from a Scheduled Maintenance task
Create a Request Management quote from a Scheduled Maintenance task
Create a schedule for a task
Create a Scheduled Maintenance task
Create a Scheduled Maintenance task for an asset?
Create a Scheduled Maintenance task from an open record
Create an Incident record from a Scheduled Maintenance task
Force a task to run immediately
Schedule intervals
Set the demand criteria for a task
Specify incremental repetition
Specify manual repetition
Specify quiescent repetition
Use expressions and Format Control only in a Scheduled Maintenance task
Use the Cost Estimate tool