Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Help systems
Service Manager has two Help systems:
- The online Help system explains Service Manager concepts and how to use Service Manager features. When you want to learn more about a feature or how to complete a task, online Help explains what you need to know.
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The field Help system contains a help on the fields in a form. When you are filling a form with data, field Help can tell you what information to provide in any field.
Note In the web client, the field Help system is controlled by the disableKeyHelp parameter.
Related concepts
Online Help system
Field help editor
Creating field help
Preparing to create field help
How does Service Manager determine which help record to display?
Related tasks
Add or edit help records
Access the help table
Review field help records
