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Review field help records

New or revised help topics must be reviewed before they can be published. If you do not complete this step, the help records will not be visible to users.

To review field help records, follow these steps:

  1. Connect to the server that contains the help you want to review.
  2. Run this query against the help table."true"
    Service Manager displays the records that currently need review.
  3. Use one of the following procedures:

    • Click Accept to indicate that you have reviewed an individual record.

      It will take one minute or two for the background process to replace the original help topic with the revised topic after it is accepted.

    • Use the following Mass Update to indicate that you have reviewed the list of records. in $file=false

      Note  If more than one person has input field help, you will need to refine your query to find the specific records you want to review.

Related concepts

Creating field help
Preparing to create field help
Field help editor
How does Service Manager determine which help record to display?

Related tasks

Add or edit help records
Access the help table