Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Reassign an Incident for Additional Support
After an Incident Manager is notified that an incident is not going to be resolved on time and that the service level agreement (SLA) is breached or in danger of being breached, the Incident Manager reassigns the incident for additional support.
The Incident Manager reviews the SLA target times and determines that the incident requires reassignment to another level of support. The Incident Manager reassigns the incident to another support group.
To reassign an incident for additional supports:
- Click Incident Management > Incident Queue or view your To Do list.
- Click the open incident.
- Clear the assignment group in the Assignment Group field, and then click Fill to select the new assignment group.
- Click Save & Exit.
Note: You can contact the Service Desk to request that the Service Desk send an information bulletin to affected users and stakeholders.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
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