Use > Change Management > Change Management overview > Change records and CIs > Change Management Integration: Problem Management

Link Change to Known Errors

HPE Service Manager provides the ability to create Changes from Known Errors and to link Changes to existing Known Errors as recommended in the best practice documentation. Service Manager can also associate Problems and Changes through configuration of the system.

The related records tab shows established relationships between Problems and Known Errors, which are stored as separate records in Service Manager, and Changes.