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Windows client

HPE Service Manager includes both Windows and web clients. The Windows client is intended for administrators and implementers, while the web client is suitable for most end users. The Windows client enables you to design forms and work with the dbdict; capabilities that are not available to web client users.

The Windows client includes the following features:

  • A dynamic user interface that you can customize (by using preferences) to change the way you interact with perspectives and views
  • Windows client update capability
Client/server connection
  • A Connection dialog that enables you to define multiple connections to different servers and saves them from one session to another
  • Automatic connection for connection profiles with the automatic logon option enabled
System Navigator
  • Favorites folder to save shortcuts to frequently used applications, forms, and queries
  • Simplified access to forms, files, and records through the System Navigator
  • Application-specific user interface elements
  • A graphical workflow used by the Request and Change Management applications
  • Charts and dashboards to show data graphically
  • Field help
  • Help for end users and administrators
Other features
  • UTF-8 (Unicode) support to display data in any language
  • SOAP-based client/server communication
  • Automatic reconnection of client/server sessions after brief network connection disruptions