CMS and Tools Administrator

The CMS/Tools Administrator user role has the following responsibilities:

  • Configure the data model, policies, and CI types in the service management tool

To execute this role, the CMS/Tools Administrator has following tasks available.

Note For an overview of how these tasks fit in the Configuration Management workflow, see Configuration Management user tasks.

ITIL workflow Task
Configuration management and planning (ST 3.1)
Configuration identification (ST 3.2)
  • None
Configuration control (ST 3.3)
  • None
Configuration status accounting and reporting (ST 3.4)
  • None
Configuration verification and audit (ST 3.5)
  • None
Manage master data (ST 3.6)
  • None