• Home
  • Release notes
    • What's new in Service Manager 9.50?
    • Enhancements
    • Fixed defects
    • Known issues, limitations, and workarounds
    • Deprecations
  • Get started
    • Service Manager modes: Classic, Codeless, and Hybrid
    • Navigate the documentation
    • Service Manager version history
    • Accessing Service Manager
    • Clients
    • Searching records
    • Navigating the UI
    • Editing records
    • Accessibility Guide
    • Glossary
  • Install
    • Deployment architecture
    • Recommended installation order
    • Support matrix and deployment sizing guide
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Manager Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install and configure the HPE Identity Manager service
    • Install the Service Manager Help Center
  • Upgrade
    • Upgrade the platform components
    • Upgrade the applications
  • Integrate
    • Service Manager integration methods and tools
    • HPE Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
    • HPE Project and Portfolio Management Center (PPM)
    • HPE Application Lifecycle Management/Quality Center (ALM/QC)
    • HPE Release Control (RC)
    • HPE Universal CMDB (UCMDB)
    • HPE Operations Orchestration (OO)
    • HPE Business Service Management (BSM)
    • HPE Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
    • System Configuration Parameters
    • Smart Analytics Administration
    • Service Manager Service Portal Administration Guide
    • Service Request Catalog Customization Guide
    • Service Manager maintenance tasks
    • Database Administration
    • System Security
    • Server Performance Tuning
    • Scheduled Maintenance
    • Status and Notifications
    • Delta Migration Tool
    • Calendar Administration
    • Time Period Management
  • Use
    • Service Desk
    • Incident Management
    • Problem Management
    • Change Management
    • Request Management
    • Configuration Management
    • Knowledge Management
    • Service Catalogs
    • Service Level Management
    • Smart Analytics
    • Service Manager Reports
    • Service Manager Collaboration
    • Survey
  • Troubleshoot
    • About Troubleshooting Service Manager
    • Troubleshooting HPE Service Manager
    • HPE Service Manager Doctor
  • Develop
    • Tailoring
    • Programming Guide
    • Document Engine Guide
    • Web Services Guide
    • SMIS Developer Guide
    • Tailoring Best Practice Guide
    • Process Designer Tailoring Best Practice Guide
    • Wizards Guide
    • Processes and Best Practices Guide
    • Operational Reports Guide
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Manager Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.50
  • CI Visualization
    • Print a visualization diagram
    • Out-of-box icons for CI representation
    • Out-of-box icons for decorators
    • Launch a configuration item (CI) Visualization directly from Configuration Management
    • Launch a configuration item (CI) Visualization directly from Change Management
    • Launch a configuration item (CI) Visualization directly from a change task
    • Launch a configuration item (CI) Visualization directly from Incident Management
    • View the details of a configuration item (CI) in CI Visualization
    • Configuring CI Visualization
      • Adding custom icons to the graph
      • Modify an out-of-box icon
      • Add a custom icon
      • Modify an out-of-box decorator
      • Add a custom decorator
    • CI node grouping
    • Display of outage spreading in CI Visualization
Use > Configuration Management > Configuration management administrator tasks > Configuration Management profile records > CI Visualization > Configuring CI visualization

Configuring CI visualization

You can configure and customize the CI visualization implementation by performing the following administrative actions.

  • Specify the images that represent Configuration Items (CIs) in the visualization diagram.
  • Define the criteria and images used to indicate CI status.
  • Configure settings and display preferences.
  • Create or modify labels for menu items used to control display of decorators.
ClosedClick here to show or hide links to related topics.

Related concepts

CI Visualization
Graph toolbar icons
Out-of-box icons for CI representation
Out-of-box icons for decorators
Adding custom icons and decorators to the graph
Display of outage spreading in CI visualization

Related tasks

Launch configuration item (CI) Visualization directly from Configuration Management
Launch configuration item (CI) Visualization directly from Change Management
Launch configuration item (CI) Visualization directly from a change task
Launch configuration item (CI) Visualization directly from Incident Management
Print a visualization diagram
Add a custom icon
Add a custom decorator
Modify an out-of-box icon
Modify an out-of-box decorator
View the details of a configuration item (CI) in CI Visualization

Send Help Center feedback

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