Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Configuration Management > Configuration management administrator tasks > Configuration Management profile records > CI Visualization > Out-of-box icons for CI representation

Out-of-box icons for CI representation

The following icons are available with the out-of-box application to represent Configuration Items (CIs). You can customize these icons or add your own.

Device type	Device subtype	Description
Default	Default	Icon used to represent a generic CI. This icon appears by default if no other icon is associated with an item.
Application		Icon used to represent a software application.
Application	Back-up	Icon used to represent a backup software application.
Application	Business	Icon used to represent a business software application.
Application	Internet/Web	Icon used to represent a Web-based application.
Business Service		Icon used to represent a business service.
Business Service	Application Service	Icon used to represent a predefined business application.
Business Service	Infrastructure Service	Icon used to represent the components that define a business service.
CI Group	Baseline	Icon used to represent a CI group.
Computer		Icon used to represent a desktop computer system.
Computer	Laptop	Icon used to represent a laptop computer.
Computer	Server	Icon used to represent a network server.
Computer	Terminal	Icon used to represent a dumb terminal..
Computer	Tower	Icon used to represent a PC tower.
Display Device	Monitor	Icon used to represent a computer monitor.
Hand Held Devices		Icon used to represent a wireless device.
Hand Held Devices	PDA	Icon used to represent a handheld device, or Personal Digital Assistant (PDA).
Hand Held Devices	GPS Device	Icon used to represent a Global Positioning System (GPS) device.
Mainframe		Icon used to represent an installation of a centralized computer mainframe
Network Components		Icon used to represent a grouping of connected network components.
Network Components	Firewall	Icon used to represent dedicated gateway serving as a firewall. A firewall can be hardware, software, or both.
Network Components	Gateway	Icon used to represent an entrance point to a network (gateway).
Network Components	Hub	Icon used to represent a network connection hub.
Network Components	Modem	Icon used to represent a modem.
Network Components	Network Interface Card	Icon used to represent a network card.
Network Components	Router	Icon used to represent a network router.
Network Components	Switch	Icon used to represent a router switch.
Office Electronics		Icon used to represent a grouping of computer peripherals or other office equipment.
Office Electronics	Camera	Icon used to represent a camera.
Office Electronics	Copy Machine	Icon used to represent a copier machine.
Office Electronics	Fax Machine	Icon used to represent a connected installation of a facsimile (fax) machine.
Office Electronics	Multifunction	Icon used to represent an all-in-one device, or multifunction printer (MFP) that comprises several pieces of equipment into one unit, such as a printer, copier, fax, and scanner.
Office Electronics	Printer	Icon used to represent a printer.
Software License		Icon used to represent software installation.
Software License	Outlook	Icon used to represent an instance of Microsoft Outlook.
Software License	Utility Software License	Icon used to represent a software utility or tool.
Storage		Icon used to represent a media storage device.
Storage	CDRW	Icon used to represent a Rewritable CD.
Storage	Direct Attached Storage (DAS)	Icon used to a represent a data storage device that is connected to computers directly.
Storage	Network Attached Storage (NAS)	Icon used to represent a hard disk storage device that is set up with its own network address.
Telecommunications		Icon used to represent a public telephone system with multiple connections.
Telecommunications	Desk Phone	Icon used to represent an individual telephone instrument.
Telecommunications	PBX	Icon used to represent an installation of a Private Branch Exchange (PBX) phone system.

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