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- Install and set up a single Service Manager Service Portal instance
- Register your system to the Red Hat Subscription service
- Install Service Manager Service Portal
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Manager Service Portal generated SSL certificates
- (Optional) Configure SSL for a Service Manager supplier
- Add Service Manager as a supplier
- Configure shopping, ticketing, Knowlege Management, and hot news
- Test the Service Manager Service Portal setup
- Troubleshoot the Service Manager Service Portal installation
- Uninstall Service Manager Service Portal
(Optional) Configure SSL for a Service Manager supplier
If HTTPS is used for communications between Service Manager Service Portal and a Service Manager supplier, HTTPS must be configured.
Note Third-party or corporate CA-signed certificates should be used in production systems; however, self-signed certificates generated by Service Manager Service Portal can be used in non-production systems.
To configure SSL, perform the following steps:
-
Import the Service Manager Service Portal host’s CA-signed certificate into the Service Manager Server's keystore. The general steps to do this are:
- Copy the Service Manager Service Portal host’s
/opt/hp/propel/security/CA.crt
file to the supplier’s/tmp
directory. -
On the supplier's system, import the CA-signed certificate:
# keytool –importcert –file /tmp/CA.crt –alias Propel_CA –trustcacerts
–keystore <SUPPLIER-KEYSTORE-PATH>/cacertsWhere
SUPPLIER-KEYSTORE-PATH
is the location of thecacerts
file on the supplier's system.The default
cacerts
file locations of Service Manager are:- HPE SM on Windows:
C:\Program Files (x86)\HPE\Service Manager9.xx\Server\RUN\cacerts
- HPE SM on Linux:
/opt/HPE/ServiceManager9.xx/Server/RUN
- HPE SM on Windows:
-
On the Service Manager system, restart the Service Manager Server service.
- Copy the Service Manager Service Portal host’s
-
Import the supplier’s CA certificate into the Service Manager Service Portal host’s truststore. The general steps to do this are:
- Obtain the supplier's CA certificate, and then copy it to the Service Manager Service Portal host’s
/tmp
directory. For examples of obtaining a supplier's certificate, see SSL tips. In the following step, the supplier’s CA certificate is in aCA.crt
file. -
On the Service Manager Service Portal host, import the supplier's CA-signed certificate:
# keytool –importcert –file /tmp/CA.crt –alias Supplier_CA –trustcacerts
–keystore /opt/hp/propel/security/propel.truststoreTip The default password is "propel2014" for the Service Manager Service Portal truststore.
- Obtain the supplier's CA certificate, and then copy it to the Service Manager Service Portal host’s
-
On the Service Manager Service Portal host, restart the HPE Service Exchange (HPE SX) services:
# systemctl restart jetty-sx
- Launch the Suppliers application in Service Manager Service Portal , view the supplier details and then click the Diagnostics tab. The status should indicate there are no connection issues.
SSL tips
If you do not have an SSL certificate from the supplier's system, you can manually create a certificate. The following are examples of creating a supplier's SSL certificate:
Export the SSL certificate from the supplier's truststore
Use the following command on the supplier's system to export an SSL certificate from the supplier's truststore:
# keytool -exportcert -file <CERT-OUTPUT-FILE> -keystore
<SUPPLIER-KEYSTORE-PATH>/cacerts -alias <SUPPLIER-ALIAS>
Where: :
CERT-OUTPUT-FILE
is the output file that will contain the exported certificate.SUPPLIER-KEYSTORE-PATH
is the location of thecacerts
file on the supplier's system.SUPPLIER-ALIAS
is the alias used in the supplier's truststore to identify the supplier's certificate.
Create supplier's host certificate
Use the following procedure to create a supplier's host certificate:
-
On the Service Manager Service Portal VM, execute the following command:
# openssl s_client -connect <SUPPLIER-HOST>:<PORT> > supplier.crt
- Edit the
supplier.crt
file and retain only the lines beginning with
"-----BEGIN CERTIFICATE-----" and ending with
"-----END CERTIFICATE-----", deleting all other lines.
You can verify that the supplier's host certificate is valid with the following command:
# keytool -printcert -file supplier.crt
The output of the keytool
command should identify the certificate owner and issuer.
Tip Once the SSL configuration is complete, you are ready to add your Service Manager system as a supplier of Service Manager Service Portal. For details, see Add Service Manager as a supplier.
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