Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Test the Service Manager Service Portal setup

Once you have completed the installation and configuration steps for Service Manager Service Portal, perform the following steps to test the setup.

Log in to Service Manager Service Portal:

https://<Service Portal host name>:9000/org/Consumer (Use an LDAP user account: for example, "falcon" as the user and "1Qaz2wsx" as the password.)
Do the following to verify that shopping is correctly configured:
1. From the Launchpad, click Shop.
2. Select an item or find an item through a search, and then click Order Now.
3. Provide your order information, and then click Submit.
  An order number is returned and a message is displayed indicating your request is pending approval.
Do the following to verify that ticketing is configured correctly:
1. Return to the Launchpad.
2. Click Request Support.
3. Select an item or find an item through a search.
4. Provide required information in the request form, and then click Submit.
  A Request ID is returned for the support request, whose status is In Progress.
Test the Survey and Chat features. For details, see the Survey and End User Chat documentation in the Service Manager Help Center and the Service Manager Service Portal Consumer Help.