Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Operations Orchestration flow detail form fields
You can view the details of an Operations Orchestration (OO) flow from Knowledge Management > Configuration > Operations Orchestration Flows. The following table lists the fields contained in the OO flow detail form.
Note In the table below, an OO field refers to a field from Operations Orchestration, and the integration instance synchronizes its value from Operations Orchestration; a custom field is only for Service Manager (has no corresponding field in Operations Orchestration), and will be used when launching the OO flow.
Field | Value | Comments |
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UUID | A universally unique identifier automatically assigned to the OO flow when it was created in OO. | An OO field. |
Path | Full path of the OO flow. Consists of the path and name of the OO flow. For example: /Library/ITIL/Change Management/Network/Compare Device ACLs. | An OO field. |
Display Name | User-defined name of the OO flow in Service Manager. | A custom field. When the OO flow is synchronized from OO, this field displays the name of the OO flow. However, you can change the name as you like. |
Parameter Name | Name of an input for the operation(s) of the OO flow. Can be entered by the person running the flow; or set to a specific value; or obtained from information gathered by another step of the OO flow. | An OO field. |
Required? | true or false | An OO field. Indicates whether the parameter is required or not. |
Secure? | true or false | Indicates whether the field is a security field or not. The value of a security field will display as a string of asterisks. |
Description | Full description of the OO flow, including the steps/operations, inputs, responses, and returns of the OO flow. | An OO field. |
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