Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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View OO flow execution results from an incident
After launching an Operations Orchestration (OO) flow from a knowledge document through searching knowledge from an incident, you can view the OO flow execution result from the list of Historic Activities of the incident.
To view an OO flow execution result from an incident:
- Log on to the Service Manager Web client.
- From Incident Management, search for an incident record and open it.
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In the Activities section, select an activity of the OO Response type from the activities list.
The Activity Log - Incident Management page opens, displaying the execution details of an OO flow launched from this incident.
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Click Open Report.
If Lightweight Single Sign-On (LW-SSO) is configured in both the Service Manager web client and Operations Orchestration, you are directed to the execution result in Operations Orchestration. If LW-SSO is not configured, an Operations Orchestration login page opens, and the execution result displays after you log in.
Related concepts
HPE Operations Orchestration (OO)
Operations Orchestration flow synchronization rules
Operations Orchestration flow detail form fields
Related tasks
Manage OO flows from Knowledge Management
Add OO flow links to a knowledge document
Remove OO flow links from a knowledge document
Launch OO flows from an incident
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
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