Use > Knowledge Management > Knowledge Management administration

Knowledge Management administration

Knowledge Management administration provides Knowledge Management Administrators (KM Admin) with the capability to manage document categories, document groups, and user profiles so that users have access to the documents they need to view and maintain while at the same time limiting access to only those documents that are appropriate for particular groups of users and categories of documents. Knowledge Management also provides KM Admins with document types and document views to manage the amount and type of data displayed in knowledge documents. The out-of-box system provides the standard document types (error message/cause, external, question/answer, problem/solution, and reference).

Knowledge Management administration consists of the following:

  • Environment
  • Knowledge groups
  • Profiles

Rights to the Knowledge Management administration functions are controlled by the Knowledge Administration security area. To perform these functions, users must belong to a security role that has rights in this area.

The primary function of Knowledge Management administration is to create a set of document categories, groups, types, and views that allow users to access all the documents they need to do their jobs and prevent users from accessing documents that contain sensitive information that they do not need to access.

Knowledge Management administrators can also use the security profiles to provide users different capabilities in the knowledge document workflow. You can use the security profile to set which users can edit, approve, and author knowledge documents.