Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Service Manager Reports > Report administration > Report category

Report category

Report category enables you to collect reports into different groups. The Service Manager Reports feature requires a category value when it creates a new report, or when it searches for a report to be added to the dashboard.

Service Manager defines the following out-of-box report categories.

Name	Description	Applies To (Table Name)
Alert	Alert	AlertLog Alert
Approval	Approval	Approval ApprovalLog ApprovalDelegation
Assignment Groups	Assignment Groups	assignment ocmgroups cm3groups subcategory producttype cm3rcategory cm3rsubcat cm3tcategory
Change	Change Management	cm3r cm3t activitycm3r activitycm3t
Configuration Item	Configuration Item	device Subscription cirelationship
Contracts and Payments	Contracts and Payments	contract payment
Data Management	Data Management	contacts dept operator company city location
Incident	Incident Management	probsummary activity
KM	Knowledge Management	kmdocument kmfeedback kmsearchhistory kmstatus kmupdateinfo kmusagestats
Problem	Problem Management	rootcause knownerror rootcausetask activityproblem activityproblemtasks knownerrortask
Report Monitor	Report Monitor	reportLog
Request	Request Management	ocmq ocmo ocml
SLA	Service Level Management	sla slo slaresponse sloresponse slocatalog sloavail slamonthlyag slaactive slamonthly outagedetail outageevent
Service Catalog	Service Catalog	svcCatalog userOption svcDisplay svcCart svcCartItem
Service Desk	Service Desk	incidents activityservicemgt
Survey	Survey	SurveyInternal SurveyDefinition
Templates and Models	Templates and Models	Template
ToDo	ToDo	Todo
Work Schedule	Work Schedule	caldutyhours calholidays calholtable timeperiodDefinition timeperiodOccurrence timeperiodCategory timeperiodConflict

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