Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Administrator tasks
- Work with Smart Search
- Add a content server for Smart Ticket and Hot Topic Analysis
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
Back up and restore content data
User Role: Administrator
Back up
To ensure that you always have current copies of the data that the IDOL Server stores, we recommend that you back up the IDOL Server at regular intervals.
For content servers, you can enable scheduled backup. To do this, go to the corresponding .cfg files of the content servers, locate the [schedule] section, and then insert the following lines:
[Schedule] Backup=true BackupCheckIndexUpdates=TRUE BackupCompression=true BackupTime=00:00 BackupInterval=24 BackupMaintainStructure=true BackupRetryAttempts=3 BackupRetryPause=5 NumberOfBackups=3 BackupDir0=E:\DataIndex_Backup0 BackupDir1=E:\DataIndex_Backup1 BackupDir2=E:\DataIndex_Backup2
Then, restart the content servers.
Note
- Modify the values if needed.
- If you set NumberOfBackups to 7, the first 7 backup schedules create a new backup file. The 8th backup operation overwrites the first backup, the 9th backup operation overwrites the second backup, and so on.
Restore
If you want to restore the data from a backup, you can use the RestoreServer action, which restores a server’s state from a backup created by the BackupServer action. To restore backed up data, use the command RestoreServer as follows:
http://IdolContentServe:aciport/action=RestoreServer&filename=E:/DataIndex_Backup2/filename.zip
Example:
http://localhost:30010/action=RestoreServer&filename=C:/backups/filename.zip
Note
- This command sends the action to content servers.
- This is an administrative action that can only be sent from IDOL Server's AdminClients (which are set in the IDOL Server configuration file's [Server] section).
- This restore command should be executed in SAA (Smart Analytics Assistant).
We welcome your comments!
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