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Message processors

Message processors are scheduled processes dedicated to managing HPE Service Manager messages. By default, the problem background process manages all Service Manager messages. If your system generates enough messages, it may create a backlog in your message queue. You can remove the message backlog by adding additional message processors.

Each message processor must have an agent initialization record definition that defines the name of the processor and the RAD application to call. The message processor name must match the name listed in the System Wide Company Record for the message processor. All message processors must call the scheduler RAD application.

To determine if the message queue is affecting your system performance, you can review the schedule file. If you see schedule records with the name message processor record with an expiration time greater than a minute old, then you should consider adding additional message processors.