You can configure HPE Service Manager to send notifications whenever specific system events occur. By default, Service Manager supports notifications for every type of status change event in all applications. You can also define custom notifications that Service Manager sends when specific events occur.

You can configure the following properties for notifications:

  • Conditions under which Service Manager sends the notification
  • Content of the notification

    • Record ID of the triggering event
    • Current phase of the triggering event
    • Operator assigned to the triggering event
    • E-mail formatting
  • Delivery method of the notification

    • Active Note
    • E-mail
  • Recipient list

    • Contact name
    • Group
    • Operator
    • Operator assigned to
    • Operator coordinator
    • Operator requested by