Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Status and Notifications > Notifications > Configure email notifications for CI changes in reference modules

Configure email notifications for CI changes in reference modules

Applies to User Roles:

System Administrator

You can configure email notifications that are sent when the affected service or CIs in a reference record (for example, a Change record) is changed. Since the device table stores CI names in the display.name field, you need to update your email notification definitions and HTML notification templates so that CI display names are used in CI related notifications.

To configure email notifications for CI changes, follow these steps:

Go to Tailoring > Notifications > Notifications.
Open a notification definition record, for example, ChM Change Approval.
On the Message and Email/Mail Subject Line tabs, wrap the logical.name filed with the get.display.value function to show CI display names in messages and email/mail subject lines. The following is an example:

{get.display.value($L.file,"logical.name",-1,true), $lo.ufname}

For details about the get.display.value function, see RAD function: get.display.value.
Repeat the steps above for all CI related notifications.
Configure HTML notification templates.
1. Go to Tailoring > Notifications > HTML Templates.
2. Open an HTML template, for example, ChM Change Approval Pending.
3. On the Expressions tab, enter an expression that calls the get.display.value function to obtain the CI display name and assigns the value to a variable. For example:
  var logical_name_disp_new= system.functions.get_display_value($RECORD, "logical.name",-1,true);

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