Upgrade > Upgrade the platform components > Upgrade the chat server

Upgrade the chat server

Important Collaboration versions earlier than 9.41 (which are based on the legacy HPE Enterprise Collaboration Server) are no longer supported. If you are upgrading from the legacy EC based Collaboration, no backup is needed and only data migration is needed.

Note You must upgrade the chat server to version 9.50 if you have upgraded the Service Manager server to 9.50.

Follow these steps to upgrade the chat server from version 9.41 to 9.50:

  1. Stop your existing Openfire.
  2. Open a DOS command prompt. Navigate to the C:\Program Files (x86)\HPE\Service Manager 9.41\ChatServer\bin directory, and then run the openfire-service /uninstall command to remove the original Openfire service.

  3. Rename the existing Openfire folder.
  4. Make a backup of the following items:

    • <Openfire_Home>\conf\crowd.properties
    • <Openfire_Home>\conf\openfire.xml
    • <Openfire_Home>\conf\security.xml
    • <Openfire_Home>\plugins\lwssoplugin\lwssofmconf.xml
    • <Openfire_Home>\lib\ojdbc-xxxx.jar (the JDBC driver if you copied it to this folder before)
    • <Openfire_Home>\resources\security\client.truststore

    • <Openfire_Home>\resources\security\keystore

    • <Openfire_Home>\resources\security\truststore

    • Any other customizations that you made
  5. Save the chat server installer from the Service Manager 9.50 installation package to your computer.
  6. Navigate to the C:\Program Files (x86)\HPE\Service Manager 9.50 folder and create a new directory called ChatServer.
  7. Extract the chat-server-9.50.zip file to the ChatServer folder.
  8. Copy the files that are backed up in step 3 to the corresponding directories in the ChatServer folder.
  9. Open a DOS command prompt. Navigate to the C:\Program Files (x86)\HPE\Service Manager 9.50\ChatServer\bin folder, and then run openfire.bat. The chat server is updated automatically.

    Tip You can also add the new chat server service to Windows services by running the install-service.bat command.