Upgrade > Upgrade the platform components > Upgrade the Windows Client

Upgrade the Windows Client

To upgrade the Windows Client, follow these steps:

  1. Make a backup copy of the following items of your existing Windows Client.

    • Your Windows Client home folder. For example, C:\Users\<username>\ServiceManager. Your connections and personalized settings are stored in this folder.

      Note This is the out-of-the-box home directory, and could differ from yours if you made changes to <Client>\configuration\config.ini file. If so, back up the files from the location specified in that file.

    • Your certificate configuration files if any (Window > Preferences > HPE Service Manager > Security). For example, your CA certificates file and client keystore file.
    • The following folder: <Client>\plugins\com.hp.ov.sm.client.eclipse.user_x.xx.xxxx\src\resources\icons\obj16\.
  2. Uninstall the existing Windows client. Your connection and personalized settings are retained.
  3. Install the new Windows Client. For detailed steps, see Install the Service Manager Windows Client.
  4. Copy the backup items of your old Windows Client to the new Windows Client, and restore the configurations.
  5. Check the version in Help > About Service Manager Client.