Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Request Fulfillment > Request Task workflow and user tasks > Close a request task

Close a request task

Security Roles: Request Analyst

After you fulfill and review a request task, you can close the request task record.

To close a request task, follow these steps:

In the System Navigator, click Request Fulfillment > Request Task Queue or Search Request Tasks.
Locate and open the request task that you want to close.
Click the Close button.
In the Closure Code drop-down list, select an appropriate closure code.
In the Closure Comments field, enter the closure comments.
Select the date on which the task is finished.
Click Finish. The request task record is now successfully closed.