Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Task workflow and user tasks
- Examples: Request Task Workflow
- Create a request task
- Create a request task template
- Apply a request task template
- Create a change from a request task
- Update multiple request tasks
- Cancel multiple request tasks
- Set a reminder for a request task
- Send a notification from a request task
- View audit log from a request task
- Access the alert log when viewing a request task
- Close a request task
- Task scheduling
- Updating CMDB
View audit log from a request task
Security Role: Request Analyst
Field value changes in a request or request task record can be monitored by audit application if it is enabled.
A global setting “Audit Records” to enable or disable audit application is available in Request Fulfillment > Administration > Settings. When the setting value is set to “true”, the audit application will run when a request or request task is created, updated or closed. Otherwise, audit application will be skipped.
The View Audit Log action enables users to view the audit log of the current request task record. This View Audit Log action is available in all request task phases. The user who has the “Expert” right in the “Request Tasks” area is allowed to run this action.
The following table lists the out-of-box audit specification for the request task table.
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Audit File |
Audit Fields |
|---|---|
|
request task table |
Phase |
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Status |
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Assignment Group |
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Assignee |
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Part No |
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Planned Lead Time |
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Actual Lead Time |
To view the audit log of a request task, follow these steps:
- Click Request Fulfillment > Search Request Tasks, enter your search criteria, and then click Search.
- Open your desired request task record.
- Click More, and then select View Audit Log.
Related topics
Request Fulfillment workflows and user tasks
