Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add or edit a module status
Applies to User Roles:
System Administrator
Records in the ModuleStatus table determine the values that appear in the Status drop-down list of records. You can use the ModuleStatus table to:
- Add new statuses
- Edit existing statuses
- Alter the position in which statuses appear in the drop-down list
- Prevent statuses from being displayed in the drop-down list
- Attach additional conditions to statuses
Note To ensure that module statuses work as expected, you must also correctly configure the rule set that determines which statuses to use in a workflow.
For example, the Incident workflow is configured with an out-of-box "im.status.list" rule set that uses the statuses assigned to the Incident module.
Add a module status
To add a module status, follow these steps:
-
Click Tailoring > Database Manager.
Note Alternatively, you can open Database Manager from the command line, by typing db, and then pressing Enter or clicking the Execute icon.
- Type ModuleStatus in the Table field, and then click the Search icon.
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Select a module from the Module drop-down list, and then type a name for the status in the Status field.
Note Optionally, you can also enter a value for the sort order of the status, assign the status to specific phases of a workflow, and mark the status as a background status.
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In the menu, click Add to create the status.
Note Once the status is created, you can click Edit to set a condition for the status.
Edit a module status
To edit a module status, follow these steps:
-
Click Tailoring > Database Manager.
Note Alternatively, you can open Database Manager from the command line, by typing db, and then pressing Enter or clicking the Execute icon.
- Type ModuleStatus in the Table field, and then click the Search icon.
-
Enter search criteria for the module status that you want to edit, and then click Search. For example, select the Incident module from the drop-down list, and then click Search to display all available statuses for the Incident module.
- Edit the status as required:
- Use the Module drop-down list to change the module to which the status applies.
- Use the Status field to edit the display name of the status.
- Use the Sort Order field to set where in the status drop-down list this status is displayed.
- Use the Workflow drop-down list to set the workflow to which this status applies.
- Use the Workflow Phase drop-down list to set the workflow to which this status applies.
- Select the Is Background Status option to prevent the status from being displayed in the drop-down list.
- Click Edit to open the Condition Editor and set any additional conditions for the status.
- Click Save to save your changes.
