Reset an operator's password

Applies to User Roles:

System Administrator

To reset an operator password, follow these steps:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Use search or advanced search to find one or more records.
  3. Select the operator record from the record list.
  4. Click More or the More Actions icon, and then select Reset Operators Password.
  5. Click Yes to confirm the operation.

When you reset an operator password, Service Manager does not verify that the new password conforms to the password standards that you defined in the company record. Therefore, use the Reset Operators Password option to provide only temporary passwords.

Related topics

Checklist: Adding a new user
Controlling user access and security
Creating operator records
Operator passwords
Operator records
Operator templates

Change a user's password
Disable the password reset option
Enable the password reset option
Enable password history
Set password format restrictions
Set password minimum lifetimes
Set password maximum lifetimes