Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Reset an operator's password
Applies to User Roles:
System Administrator
To reset an operator password, follow these steps:
- Click System Administration > Ongoing Maintenance > Operators.
- Use search or advanced search to find one or more records.
- Select the operator record from the record list.
- Click More or the More Actions icon, and then select Reset Operators Password.
- Click Yes to confirm the operation.
When you reset an operator password, Service Manager does not verify that the new password conforms to the password standards that you defined in the company record. Therefore, use the Reset Operators Password option to provide only temporary passwords.
Related topics
Checklist: Adding a new user
Controlling user access and security
Creating operator records
Operator passwords
Operator records
Operator templates
Change a user's password
Disable the password reset option
Enable the password reset option
Enable password history
Set password format restrictions
Set password minimum lifetimes
Set password maximum lifetimes
