Operator passwords

Passwords play a major part in controlling system security within Service Manager. To protect your system from unauthorized access, you can require passwords for every operator.

A System Administrator can change any operator password. Users can also change their own passwords, unless the System Administrator denies operators password modification privileges through extra tailoring.

A System Administrator can also set password format restrictions and time limits from the System Information Record. The System Administrator can set the following password options:

  • Format requirements
  • Maximum and minimum lifetimes
  • Default password for reset passwords

Related topics

Adding users
Checklist: Adding a new user
Controlling user access and security
Creating operator records
Defining named users
Operator records
Operator templates

Change a user's password
Disable the password reset option
Enable password history
Enable the password reset option
Reset an operator's password
Set password format restrictions
Set password minimum lifetimes
Set password minimum lifetimes