Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Release Management phases
The Release Management category includes seven phases, which follows the recommended Information Technology Infrastructure Library (ITIL) process by providing you with a set of approvals and tasks that you can expand.
| Phase | Description |
|---|---|
| Assess | Determine the importance or value of a release. |
| Plan and design | Plan releases in line with requirements resulting from approved changes. Analyze all the affected Configuration Items (CIs) and CI Groups, review what software or hardware is needed to accomplish the plan, and determine the cost. This phase requires the plan and design approval before going to the next step. |
| Build and test | Build effective release packages for the deployment of one or many changes into production. Test release mechanisms to ensure minimum disruption to the production environment. |
| Training | Identify and fulfill training requirements for various users. This phase is optional and is activated when you select high Impact Assessment and high Urgency for the release change. |
| Distribution and rollout | The introduction of either a hardware or software release into the IT environment. |
| Back out | A plan detailing how a specific release can be undone after being applied, if deemed necessary. |
| Verification | Review preparation for the release to ensure maximum successful deployments. |
Related topics
Release Management
Release Management: Assess phase
Release Management: Plan and design phase
Release Management: Build and test phase
Release Management: Training phase
Release Management: Distribution and rollout phase
Release Management: Backout phase
Release Management: Verification phase
Terminating a release change
