Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Release Management: Training phase
For some releases, it is necessary to train users, Service Desk staff, technical support teams, and operations staff in the skills and abilities they require to perform their job roles. Training may take the form of classroom training courses, workshops, or seminars, but it could also be provided by on-demand computer-based training (CBT) courses and simulations.
The Release Manager identifies and describes the type of training to be provided, when the training is to be conducted, how it is to be administered, and the reasons for providing it. A detailed estimate of cost may also be required.
This phase is optional and is activated when you select high Impact Assessment and high Urgency for the release change during the Assess phase.
The Training phase is the only phase in the Release Management process that does not include the option to either terminate or back out of the release.
Related topics
Release Management
Release Management phases
Release Management: Assess phase
Release Management: Plan and design phase
Release Management: Build and test phase
Release Management: Distribution and rollout phase
Release Management: Backout phase
Release Management: Verification phase
