Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configuration item types and subtypes
Service Manager includes the following out-of-box Configuration Item (CI) types and subtypes.
| Type | Subtype |
|---|---|
| Application |
Anti-Virus / Security Back-up Business Development Tools Entertainment Graphics Internet/Web Networking Operating System Reference Other |
| Business Service |
Application Service Business Service Infrastructure Service |
| CI Group |
Ad hoc Baseline |
| Computer |
Desktop Dumb Terminal Host Laptop Logical Partition MAC Mainframe Server Terminal Server Tower Unix VAX Windows |
| Display Device |
Monitor Projector |
| Example | Template of common device fields that you can use to create a new device type. |
| Furnishings |
Armoire Artwork Bookcase Chair Computer Desk Desk Collection File Cabinet Meeting Table |
| Hand Held Devices |
Blackberry Device Cell Phone GPS Device Pager PDA |
| Mainframe |
Controller FEP Host CPU LPAR NCP |
| Network Components |
ATM Switch Concentrator Firewall Gateway Hub LB Modem Network Component Network Interface Card RAS Router Switch Router Switch |
| Office Electronics |
Calculator Camera Copy Machine Fax Machine Multifunction Net Printer Paper Shredder Printer Speaker Television Typewriter UPS VCR Word Processor |
| Software License |
DBMS License Development Tool License Enterprise Management License Operating System License Outlook Productivity Tools License Project Management License Utility Software License |
| Storage |
CD Burner CDRW Direct Attached Storage (DAS) HDD Network Attached Storage (NAS) Storage Area Network (SAN) ZIP |
| Telecommunications |
Desk Phone Flush Wall Mount Headsets and Accessories NBX Paging Solution PBX Surface Mount |
Related topics
Configuration item maintenance history
Configuration Management overview
Devtype table
