BSM Business Impact Report (BIR)

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Micro Focus Business Service Management (BSM) includes a report that you can use to help evaluate the impact of incidents on your business. A Business Impact report displays information about how a CI impacts the Business Services it belongs to. Data about the affected Business Service, Application, and Business Process CIs includes KPI data, over-time data, and SLA data. For example, if a host CI has critical status, you can use the report to display the status of the Business Service CIs to which the host CI is attached.

Incident Management users can launch an impact report from an incident in context with the incident's affected configuration item (CI). Service Desk Agents can validate the updated status of the business impact to categorize and prioritize the incident accordingly.

This integration also supports multi-tenancy. System Administrators can enable multi-tenancy for the integration.

Note

This integration requires that both Service Manager and BSM be integrated with Micro Focus Universal CMDB (UCMDB) so that configuration items (CIs) can be synchronized between the servers. For details about how to configure an integration from Service Manager or BSM to UCMDB, see Micro Focus CMS and refer to the Micro Focus Business Service Management (BSM) documentation.
Only one instance of this integration is allowed.

Prerequisites:

Before end-users can use this integration, System Administrators must add and enable an instance of this integration in Integration Manager (SMIS).

Optionally, System Administrators can use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.

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