Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Monitor SMIS task log
When an integration instance is active, Service Manager logs all system messages of the integration in the Service Manager Integration Suite (SMIS) task log. A log entry in the SMIS task log always links to a task in the SMIS task queue. The SMIS task log allows an administrator to view the task history of an integration instance, and restart unsuccessful tasks when needed. For more information about how to enable an integration instance, see Enable or disable an integration instance.
To monitor the SMIS task log, follow these steps:
- Click Tailoring > Integration Manager. Integration Instance Manager opens.
- Select an integration instance.
- Click Log. The Task Log page opens.
- To filter log entries by time range, select a date range in the From and To fields, and click Filter.
- Double-click a record in the log list. The Task Log Detail page opens.
If the task is unsuccessful, you can continue the following steps to restart the task:
- click the View button on the Task Log Detail page. The Task Detail page opens.
- Click Run Now.
Related topics
Integration Manager
Service Manager Integration Suite (SMIS)
Integration Instance Mapping
Integration Instance Information fields
Add or delete an integration instance
Edit an integration instance
Add or delete field mappings
Edit field mappings
Configure value mappings
Enable or disable an integration instance
Monitor integration instance status
Configure a callback
Monitor failover tasks
