Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuring SAP Solution Manager External Service Desk Interface
- Release Web Service
- Assign Roles to the Communication User
- Create HTTP Connection
- Create a Logical Port
- Configure Interface to SAP Solution Manager Service Desk
- Define Value Mapping for the Service Desk Interface
- Define Extended Interface Mapping for Service Desk
- Get SAP Solution Manager Service Port
Assign roles to the communication user
Configure an SAP user with permission to manage incidents in SAP Solution Manager Service Desk. Follow the instruction in the Implementation Guide and add the roles SAP_SUPPDESK_PROCESS and SAP_SUPPDESK_INTERFACE to the user. Exchanging a business partner with a default configuration interface requires the additional role SAP_CRM_BUSINESS_PARTNER.
To configure a user:
- Select transaction
/nsu01. - Input the name of the user.
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Click Display. The user configuration transaction appears.
Note
- A person who is assigned to an incident in Service Manager but does not exist in Solution Manager will be created as a Business Partner when the incident is forwarded to Solution Manager. Without the business partner role
SAP_CRM_BUSINESS_PARTNERthe incident can not be created or updated in Solution Manager and the error code 99 appears. - A communication user is recommended, but not necessary.
- A person who is assigned to an incident in Service Manager but does not exist in Solution Manager will be created as a Business Partner when the incident is forwarded to Solution Manager. Without the business partner role
Sending support messages to SAP AGS requires assigning an SAP Support Portal contact to Solution Manager users who will communicate with the SAP Support Portal via RFC connections. The contact maintained corresponds to the S-user in the SAP Support Portal without “S”. See SAP Note 834534 and the SAP Solution Manager configuration guide for details of Solution Manager roles and authorizations.
