Configure interface to SAP Solution Manager Service Desk

This activity configures the interface between the SAP Solution Manager service desk and Service Manager. Follow the instructions in the Implementation Guide. The configuration requires that Apache Tomcat and the web service are configured and running. In this implementation step the SMSSMEX web service must deliver a unique Service Desk ID. If the Service Desk ID is changed, then the configuration must be repeated.

Use the Check button to verify the configuration. Any error message will be displayed in the output window. Use transaction /nictconf to jump to configuration transactions.

Note Do not select the Keep in sync checkbox when configuring the interface to SAP Solution Manager service desk.

Note If the check fails, try Generate Default Mapping > Overwrite Old Values and then run the check again. After configuration, click Save to save the configured interface.