Configure interface to SAP Solution Manager Service Desk

This activity configures the interface between the SAP Solution Manager service desk and Service Manager. Follow the instructions in the Implementation Guide. The configuration requires that Apache Tomcat and the web service are configured and running. In this implementation step the SMSSMEX web service must deliver a unique Service Desk ID. If the Service Desk ID is changed, then the configuration must be repeated.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Use the Check button to verify the configuration. Any error message will be displayed in the output window. Use transaction /nictconf to jump to configuration transactions.

Note Do not select the Keep in sync checkbox when configuring the interface to SAP Solution Manager service desk.

Note If the check fails, try Generate Default Mapping > Overwrite Old Values and then run the check again. After configuration, click Save to save the configured interface.

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