Field value mapping

Field value mapping maps the values of a message element to the corresponding value of an OvHD field. The following is an example.

<FieldValueMapping Id="IctHead/Priority">
<ValueMapping OvHDValue="4" ExtHDValue="5"/>
<ValueMapping OvHDValue="4" ExtHDValue="4"/>
<ValueMapping OvHDValue="3" ExtHDValue="3"/>
<ValueMapping OvHDValue="2" ExtHDValue="2"/>
<ValueMapping OvHDValue="1" ExtHDValue="1"/>

Note Since both helpdesks priority lists can be configured, check the actual values in the field value mapping.