Check updates in Service Manager

  1. Click Incident Management > Search Incidents. The Display Which Incident Tickets form opens.
  2. In the Incident ID textbox, type the ID of the new incident created in step 1 and click Search. The incident opens.
  3. Extend the Sap Solution Manager tab to view the incident’s status from Hidden Metadata.

    • Requester: Indicates the incident is sent by Service Manager. Solution Manager is the provider.
    • ProviderProcessing: Indicates the incident is being processed by Solution Manager.

  4. Extend Activities tab to view the message of Journal Updates. As shown in the following screenshot, Service Manager receives the message “Desc from Solution Manager” from Solution Manager. The read-only textbox displays messages from Solution Manager every time the incident is updated.