Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Setting up the Multi-Tenancy Integration in Service Manager
- How to Start the Process Schedule
- How to Configure the Service Manager System Information Record
- How to Add Tenant-Specific UCMDB User ID and Password Values
- How to Add UCMDB Customer ID Values to Existing Companies
- How to Synchronize Existing Companies from Service Manager to UCMDB
- How to View Whether Company Information is in UCMDB
- How to Resynchronize an Existing Company with UCMDB
- How to Inactivate a Synchronized Company
- How to Reactivate an Inactive Company
- How to Add Tenant-Specific DEM Rules
How to Add Tenant-Specific UCMDB User ID and Password Values
You can provide a tenant-specific UCMDB user name and password for Service Manager to use when requesting information for the Actual State section. If you provide no credentials, Service Manager uses the credentials in the System Information Record for all tenants.
Note Any credentials you provide in the company record take precedence over credentials you provide in the System Information Record. The UCMDB UserId and UCMDB Password fields are available only when you have enabled the multi-tenancy integration.
To add tenant-specific UCMDB user name and password:
- Log in to Service Manager as a system administrator.
- Navigate to System Administration > Base System Configuration > Companies.
- Type the search criteria you want to use to find company records. For example, leave the search form blank to search all company records.
- Click Search.
- Type the user name you want this company to use to connect to UCMDB in the UCMDB UserId field.
- Type the password for the UCMDB user name in the UCMDB Password field.
- Click Save.
- Repeat step 3 through step 7 for each company you want to provide credentials for.
