Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Multi-Tenancy (Multi-Company) Setup
- Multi-Tenancy (Multi-Company) Support
- Multi-Tenancy Requirements
- Setting up the Multi-Tenancy Integration in UCMDB
- Setting up the Multi-Tenancy Integration in Service Manager
- How to Start the Process Schedule
- How to Configure the Service Manager System Information Record
- How to Add Tenant-Specific UCMDB User ID and Password Values
- How to Add UCMDB Customer ID Values to Existing Companies
- How to Synchronize Existing Companies from Service Manager to UCMDB
- How to View Whether Company Information is in UCMDB
- How to Resynchronize an Existing Company with UCMDB
- How to Inactivate a Synchronized Company
- How to Reactivate an Inactive Company
- How to Add Tenant-Specific DEM Rules
Setting up the Multi-Tenancy Integration in Service Manager
You need to perform the following tasks in Service Manager to set up the multi-tenancy integration.
Multi-tenancy support is an optional feature of the integration intended for Managed Service Providers (MSPs) who want to offer Configuration Management as a service to their tenants. In a multi-tenancy configuration, each CI and CIR record has a corresponding company ID. Out-of-the-box, Service Manager allows all operators to view CI data regardless of the company ID. If you wish to restrict access to CI data by company ID, you must enable Mandanten and use the company ID field as a restricting query. See the Service Manager help for more information about multi-company mode and Mandanten.
You must complete the following tasks from your Service Manager system to enable multi-tenancy support for the integration.
- Start the process schedule.
- Configure the Service Manager System Information Record and Integration Manager.
See How to Configure the Service Manager System Information Record and Integration Manager.
- Add tenant-specific UCMDB ID and password values to company records (optional).
See How to Add Tenant-Specific UCMDB User ID and Password Values.
- Add UCMDB Customer ID values to existing company records.
See How to Add UCMDB Customer ID values to Existing Companies.
- Synchronize existing company records with UCMDB.
See How to Synchronize Existing Companies from Service Manager to UCMDB.
- Verify that Service Manager synchronized company records with UCMDB (optional).
- Resynchronize existing company records with UCMDB (as needed).
- Inactivate company records you do not want to be part of the integration (as needed).
- Reactivate inactive company records you want to be part of the integration (as needed).
- Add tenant-specific DEM rules.
