How to Configure the Service Manager System Information Record and Integration Manager

To enable the integration to support multi-tenancy, you must provide additional information in the Service Manager System Information Record.

To provide additional information in the Service Manager System Information Record, follow these steps:

1. Log in to Service Manager as a system administrator.
2. Navigate to System Administration > Base System Configuration > Miscellaneous > System Information Record.
3. Click the General tab.

4. Enable the Run in Multi-Company Mode option and then click Save.

   Service Manager displays the message: Information record updated.

5. Click Tailoring > Integration Manager.
6. Click Add.

7. In the Integration Template field, select SMtoUCMDB.

   Some fields in the form are automatically populated with a value. The empty fields can be ignored.

8. (Optional) Update the Name, Log Level, and Description fields as needed.
9. Configure the following fields on the UCMDB Server Configuration tab.
   1. In the UCMDB web service URL field, type the URL to the synchronize CIs web service API. The URL has the following format:

      http://<UCMDB server name>:<port>/axis2/services/ucmdbSMService

      Replace <UCMDB server name> with the host name of your UCMDB server, and replace <port> with the communications port your UCMDB server uses.

   2. In the User Id and Password fields, type the user credentials required to manage CIs on the UCMDB system. For example, the out-of-the-box administrator credentials are admin/admin.
   3. In the Multi-tenant web service URL field, type the URL to the synchronize company IDs web service API. The URL has the following format:

      http://<UCMDB server name>:<port>/axis2/services/UcmdbManagementService

      Replace <UCMDB server name> with the host name of your UCMDB server, and replace <port> with the communications port your UCMDB server uses.

   4. Type the user name and password required to synchronize company IDs on the UCMDB system. For example, the out-of-the-box system administrator credentials for UCMDB 9.x are sysadmin/sysadmin.
10. Click Finish.
11. Log out of the Service Manager system, and log in again with an administrator account.
12. Click System Status > Display Options > All Tasks.
13. Type k in the Command field next to the problem schedule process and click Execute Commands. Wait a few minutes for the problem schedule process to close.
14. Click Start Scheduler.
15. Double-click the problem schedule process. The system now supports multi-tenancy for UCMDB.